IT Services · NYC

Technology that works,
without the hassle

I help businesses in New York get their IT right — from one-time projects like server migrations and cloud setup to ongoing support when something breaks. No fluff, no bloated contracts.

What you get

  • Fast response times Average 15-minute reply on urgent issues
  • After-hours work available Big changes done when your team is offline
  • Flat, honest pricing No hidden fees — you know what you're paying
  • Local to NYC Manhattan, Brooklyn, Queens — remote nationwide
  • Vendor-neutral advice No partnerships, no commissions — just honest recommendations
Services

What I can help with

Project-based work or support when you need it — no long-term contracts required.

Infrastructure

Network & Servers

Setup, migrations, and ongoing maintenance for the systems your business runs on.

  • Server migrations (Windows/Linux)
  • Network design & installation
  • VPN & remote access
  • Firewall management
Cloud

Cloud & Email

Move to Microsoft 365 or Google Workspace the right way, with minimal disruption.

  • Email migration (zero downtime)
  • Microsoft 365 deployment
  • SharePoint & Teams setup
  • Cloud backup solutions
Security

Cybersecurity

Practical security for small and mid-size businesses — no enterprise theater.

  • Security assessments
  • Endpoint protection setup
  • MFA configuration
  • Staff security training
Data Protection

Backup & Recovery

Automated backups and a recovery plan, so a bad day doesn't become a disaster.

  • Automated daily backups
  • Ransomware protection
  • Disaster recovery planning
  • Monthly restoration tests
Software

Business Software

QuickBooks, tax software, CRMs — configured correctly so your team can actually use them.

  • QuickBooks multi-user setup
  • Tax software deployment
  • CRM integration
  • User training included
Support

Help Desk & IT Support

Someone to call when things break — remote troubleshooting, fast turnaround.

  • Remote troubleshooting
  • Password & account management
  • New employee setup
  • Device support & repair guidance
99.9%
Uptime target
15 min
Average response time
5+
Businesses helped
24/7
Monitoring available
How it works

Simple from the start

Free Consultation

We go through your current setup, what's working, what isn't, and what you actually need.

Clear Proposal

You get a written scope, timeline, and price. No ambiguity, no surprises on the invoice.

Work Gets Done

Projects happen after hours when possible. You stay updated throughout.

Ongoing as Needed

Need a support arrangement? We can set that up. Prefer one-off projects? That's fine too.

Services

Everything I offer

From one-time projects to ongoing support — all services available à la carte or bundled, depending on what makes sense for you.

Infrastructure

Network & Infrastructure

Design, installation, and ongoing management for reliable, secure business networks.

  • Server migrations (Windows/Linux)
  • Network design & installation
  • Firewall configuration
  • VPN & remote access setup
  • Wi-Fi optimization
  • VLAN segmentation
Cloud

Cloud Migration & Management

Smooth transitions to Microsoft 365, Google Workspace, or cloud storage — your data stays intact.

  • Microsoft 365 deployment
  • Google Workspace setup
  • Email migration (zero downtime)
  • SharePoint & OneDrive config
  • Cloud backup solutions
  • Teams & collaboration tools
Security

Cybersecurity

Practical, right-sized security that actually protects your business without overcomplicating things.

  • Security assessments & audits
  • Endpoint protection (EDR/antivirus)
  • Multi-factor authentication setup
  • Security awareness training
  • Vulnerability scanning
  • Incident response planning
Data Protection

Backup & Disaster Recovery

Automated protection and a tested recovery plan — because hoping nothing goes wrong is not a strategy.

  • Automated daily backups
  • Cloud & on-premise options
  • Ransomware protection
  • Monthly restoration tests
  • Disaster recovery planning
  • Compliance documentation
Devices

Device & Endpoint Management

Keep laptops, desktops, and mobile devices secure, patched, and running smoothly.

  • Windows 10/11 deployments
  • Mobile device management (MDM)
  • System imaging & deployment
  • Hardware refresh planning
  • Printer & peripheral setup
Software

Business Software Setup

Get your accounting, tax, and business apps configured correctly from day one.

  • QuickBooks multi-user setup
  • Tax software deployment
  • CRM & ERP integration
  • Database configuration
  • Software licensing management
  • User training & documentation
Support

Help Desk & User Support

Responsive support for your team — remote troubleshooting, account management, and day-to-day issues.

  • Email & phone support
  • Remote troubleshooting
  • Password resets & account management
  • Software installation help
  • Employee onboarding & offboarding
Strategy

IT Planning & Consulting

Vendor-neutral guidance on where to invest, what to upgrade, and how to plan ahead.

  • Technology roadmap reviews
  • Budget planning & forecasting
  • Hardware lifecycle management
  • Vendor management
  • IT policy development
Monitoring

Network Monitoring

Proactive alerts and regular maintenance so problems get caught before they affect your team.

  • 24/7 network & server monitoring
  • Automated patch management
  • Security alerts & response
  • Monthly performance reports

How it works

The process

Free Consultation

We assess your current setup and discuss your needs, goals, and any existing pain points.

Written Proposal

You get a clear scope of work, timeline, and price — nothing left to interpretation.

Execution

Work is done efficiently, with larger changes scheduled after hours to avoid disruption.

Handoff & Follow-up

Documentation, training if needed, and I'm available for questions after the work is done.

Pricing

Transparent, no surprises

All pricing is custom-quoted based on your specific needs. The tiers below give you a sense of what's included at each level.

Tier 1

Essentials

Up to 5 computers · Small team

  • 24/7 network monitoring
  • Email & phone support
  • Basic security monitoring
  • Monthly reports
  • Remote support included
Request Quote
Tier 3

Full Coverage

30+ computers · Established business

  • 24/7 monitoring & support
  • 1-hour response SLA
  • Full security stack
  • Strategic IT planning
  • Compliance assistance
  • On-site visits included
Request Quote

One-time projects

Project work

Need something specific done? These are scoped and priced individually. All include post-project support.

Server Migration

Planned, after-hours execution with data integrity verification and post-migration testing.

Cloud Migration

Full move to Microsoft 365 or Google Workspace, email migration included. 30-day follow-up support.

Security Audit

Network assessment, vulnerability scan, and a written remediation plan with prioritized fixes.

New Office Setup

Network, workstations, printers, and peripherals — ready before your team shows up Monday.

QuickBooks Setup

Multi-user configuration, network hosting, backup automation, and a training session.

Disaster Recovery Plan

Backup strategy, recovery testing, staff training, and documented procedures.

Not sure what you need?

Every business is different. A quick call is free, and you'll leave with a clear idea of what makes sense for your situation.

Schedule a Free Call
About

Independent IT consultant, based in NYC

No account manager layers. No bloated team. Just direct, competent help when you need it.

I run TidalSetup as an independent IT consultant serving businesses across New York City. That means when you call, you're talking to the person actually doing the work — not a dispatcher routing your ticket to a stranger.

The work comes in two forms: project-based engagements and ongoing support arrangements. Projects are scoped, priced, and executed with a clear handoff. Support arrangements are flexible — some clients want a monthly check-in and someone to call when things go wrong, others want full monitoring and proactive maintenance. We figure out what fits your situation.

Infrastructure changes happen after hours whenever possible, so your team shows up in the morning to a working system rather than a half-finished migration. That's not a selling point, it's just how this kind of work should be done.

I'm vendor-neutral — no reseller agreements, no kickbacks, no preferred vendors. If I recommend something, it's because it's the right tool for your situation. If there's a cheaper option that works just as well, I'll tell you.

Proactive, not reactive

Monitoring and maintenance catch most problems before they become your problem.

Security-first thinking

Every recommendation accounts for access control, attack surface, and long-term posture.

Honest communication

You get a clear picture of what's happening, what it costs, and what the tradeoffs are.

Minimal disruption

Work scheduled around your business — not the other way around.

Contact

Let's talk about your IT

Free consultation — no obligation, just an honest conversation about what you're dealing with and what might help. Fill out the form or reach out directly.

  • Email info@tidalsetup.com
  • Phone / Text (718) 635-0049
  • Hours Monday–Friday, 9am–6pm EST
    After-hours available for urgent issues
  • Service Area Manhattan · Brooklyn · Queens
    Remote services available nationwide